Our services

The Kolotek team strives to build trusting relationship with its customers. At Kolotek, customers are never treated as a number and can be assured of prompt, high-quality service. In addition, Kolotek provides 24/7 emergency support, so customers are never left out in the cold.

Kolotek also offers added services such as :

• Service-level agreements (SLA) – high availability:
  • Kolotek guarantees a service level equal to or greater than 99.75%¹ of service availability
  • Possibility of planned maintenance
• Access to a work space adjacent to the server hosting room, equipped with infrastructure connections and a phone; in addition, there is ample outdoor parking and access to a washroom
• Monitoring of electricity consumption, and delivery of threshold alerts
• Temporary storage service
• Disposal of waste and empty boxes

¹Architecture that complies with the Uptime Institute data center Tier II standards.